Effective date: 14 October 2026

We sell digital files that are delivered the moment payment clears. That shapes what a refund can mean, so this page is deliberately plain about both sides.

The short version

1. What we refund

• You paid and never received the file. Usually a mail filter. Tell us and we will reissue it; if it still cannot be delivered we refund in full.
• The file is unreadable or incomplete. If a package will not open, or is missing sections it is supposed to contain, we will replace it. If a replacement cannot fix it, you get a full refund.
• You were charged twice for the same package. The duplicate is refunded in full.
• You were charged for a package you did not order. Refunded in full once we have confirmed the order.

2. What we cannot refund

• A file that has already been downloaded. A digital download cannot be returned. Once you have the file, the value has been delivered.
• A change of mind after downloading — including finding a different package you prefer, or deciding the format does not suit your slate. Read the product page before buying; if you are unsure, email us and we will tell you which package fits, including when the answer is none of them.
• A production that did not get made or did not perform. We sell development material, not a commercial outcome.
• A licence scope you assumed but did not buy. The standard licence does not include translation for resale or sub-licensing; those need the extended licence.

3. If you are in the EU, the UK or another region with a cooling-off right

Consumers in those regions normally have fourteen days to withdraw from a distance purchase. That right does not apply to digital content supplied immediately once you have expressly agreed to immediate delivery and acknowledged that you lose the right to withdraw. The checkout asks you to acknowledge this before the order completes, and the acknowledgement is recorded with the order.

If you have not yet downloaded your file, write to us anyway. Where the download link is unused we will normally cancel and refund as a matter of good practice, even though we are not obliged to.

4. How to ask

Email rongxilinko@outlook.com with:

• your order number, from the receipt email;
• the name of the package;
• what went wrong — if a file will not open, tell us what you are opening it with.

We reply within two business days. Approved refunds are returned to the original payment method, and how quickly they appear depends on the payment provider.

5. Chargebacks

If you think you have been charged in error, please email us before contacting your bank. A chargeback opened without contacting us costs us a fee and usually takes longer to resolve than a direct refund. Where a chargeback is raised on a package that was delivered and downloaded, we will provide the payment provider with the delivery record, including the download log, to show the file was supplied.

6. Contact

Guangzhou Rongxi Trading Co., Ltd.
Email: rongxilinko@outlook.com

See also our Terms of Service and Privacy Policy.